Return Forms
Plis darllenwch y wybodaeth isod CYN anfon eich parsel yn ol/cyn prynu eitem:
Return Information, please read the following BEFORE sending your parcel back/before purchasing:
*Please read sizing information on clothing BEFORE ordering, each item differs, I try to put as much information as I can on each listing
*We are a small business and make everything to order, please do not order multiple sizes and send others back
*You'll need to return your item within 14 days from delivery, any later returns won't be granted
*It's not possible to return sale/clearance, personalised or 'made to order' items
* You'll receive a refund if your exchange item of choice is out of stock at the time
* The items must be unworn/unused. It's not possible to receive a refund after washing etc
*Returned items will take up to 14 working days to process, from the day it arrives back to us
*SEASONAL- you cannot return any Christmas items after 10th of December- it is unfair to send back any Christmas jumpers or jumpers when it's too late to resell. No one wants a Christmas jumper in January! Sacks and stockings are personalised so aren't eligible for return unless faulty.
*SEASONAL- you cannot return any items that are specific for a certain event eg. a piece of clothing decorated with 'Eisteddfod yr Urdd'
*If you had free postage on your original order but are now sending back an item, that now totals less than the amount applicable for free postage at that time, £4.95 will be deducted from your refund to cover cost of postage, packaging and staff for your original order
*If you are sending your full order back, but paid postage on original order, please note you will only be refunded for clothing, at price paid (your postage fee won't be refunded)
*When you purchase from our events, please feel free to try on/see which size fits best. Once you have purchased from an in person event, no returns/refund are possible of that item. Events are extremely expensive and often we sell out of stock so please make sure you take the correct size. However, I do want each customer to be satisfied so if you are still wanting to pursue returning for exchange only you will need to cover cost both ways for postage. We charge £4.95 for postage fees to include packaging and staff costs, this can be sent via invoice payment link.
* If you're sending your item back out of choice, you're responsible for covering the cost of posting. If your item was incorrect or damaged, we will send the posting cost back to you via Shopify (the website). Please send a photo via email or social media with picture of receipt.
*Please return item on a 2ND CLASS Royal Mail service, which at current rates cost £3.19, which will be the maximum we‘ll refund you, as packaging costs are to be considered too. Should you choose to upgrade your return to tracked, signed or 1st class, you're responsible for covering that cost.
*You many only exchange once. If there are any further exchanged to be made, the cost is to be covered by the customer
No printer? No problem! Please place a paper inside with:
1) Name on order
2) Order number #---- (4 digits)
3) Reason for return
4) Next steps- Refund / Exchange + size
Download our return forms here :
Return address:
ani-bendod ltd
ani-bendod
Bronant
Aberystwyth
Ceredigion
SY23 4JA
Email: ani-bendod@hotmail.com